Shipping policy
International Shipping Policy
1. Shipping Locations
We currently ship to most countries worldwide. If your country is not available at checkout, please contact our support team for assistance.
2. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking details.
3. Shipping Time & Delivery Estimates
International shipping times vary by destination and customs processing. Estimated delivery times:
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Standard International Shipping: 7–21 business days
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Express International Shipping: 3–7 business days
Delivery times are estimates and may vary due to customs delays, carrier issues, or seasonal demand.
4. Shipping Costs
Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method.
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office for additional information.
6. Tracking Orders
Once your order ships, you will receive tracking information via email. Tracking availability may vary depending on the destination country and shipping carrier.
7. Lost or Delayed Shipments
If your order is significantly delayed or lost in transit, please contact us. We will assist you in filing a claim with the shipping carrier when applicable.
8. Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided at checkout.
9. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and item so we can assist with a replacement or refund.
10. Contact Information
For questions about international shipping, please contact our customer support team at:
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Email: [Your Email]
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Phone: [Your Phone Number]